Privacy Policy
Last updated: October 2026
Tax Zen Accountants Pty Ltd ("we", "us") respects your privacy. This policy explains how we collect, use, store and disclose your personal information, and how you can contact us about it. We handle personal information in line with the Australian Privacy Principles.
What we collect
We collect only the information we need to respond to you and provide our services. This may include:
- your name, email address and phone number;
- details you give us about your enquiry or the services you are interested in;
- if you become a client, the financial, tax and identity information needed to prepare your returns and advice, including your tax file number where the law permits.
How we collect it
We collect information directly from you: through the contact form on this website, by email, in meetings and through documents you provide. With your authority, we may also obtain information from the ATO or other government agencies, or from your other advisers.
How we use it
- to respond to your enquiry;
- to provide accounting, tax and advisory services to you;
- to meet our legal and professional obligations, including as a registered tax agent.
We do not sell your personal information or use it for third-party marketing.
Who we disclose it to
We disclose personal information only where needed to provide our services or where the law requires or allows it. This may include the ATO and other government agencies, software and cloud service providers we use to run our practice, and other parties you authorise us to deal with.
Our website and contact form are hosted by Netlify, Inc., and enquiries submitted through the form are stored on its servers, which may be located outside Australia, including in the United States.
Website analytics
This website uses Google Analytics to understand how visitors use the site, such as which pages are viewed and how people found us. Google Analytics uses cookies and collects information like your approximate location, device and browser type. It does not tell us your name or contact details. This information is processed by Google, which may store it outside Australia. You can block these cookies in your browser settings or use Google's opt-out add-on.
Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access. We keep records for as long as required by law and professional standards, then destroy or de-identify them securely.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing us. We will respond within a reasonable time.
Questions and complaints
If you have a question or concern about how we handle your information, please email simona@taxzenacc.com.au or write to PO Box 39, Spring Hill QLD 4004. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.